One Call Alert is a company that specializes in at-home and mobile emergency medical response systems. The company is a division of MobileHelp, a Florida-based medical alert company.
One Call Alert offers a variety of products that range from at-home wireless systems to landline assistance that immediately connects you to medical services in the event of an emergency.
Read on to learn what you need to know about the brand, including pros and cons, features, and pricing.
One Call Alert designs products specifically geared toward older adults who want to age in the comfort of their homes.
While the prospect of emergency medical situations can be scary, the company’s range of assistance devices is devised to help put seniors and caretakers at ease. There are also options that may work for people with varying stages of mobility.
You can shop One Call Alert online or call them at 800-916-0138.
Pros
- offers in-home, on-the-go, and bundled systems
- U.S.-based call center
- 17-second average response time
- translators are available for multiple languages
- can be purchased through several major pharmacy chains
Cons
- does not include caregiver tools
- does not connect to an app
- fall detection costs extra
- equipment must be returned or an equipment fee will be incurred after contract termination
To provide you with accurate information about One Call Alert, we interviewed company representatives and researched customer reviews.
We dug deep to learn about One Call Alert’s reputation and business practices. We also analyzed their systems to gauge response time speed, ease of use, and the availability of special features, like lockboxes and automatic fall detection.
All the information included in this review has been thoroughly vetted by Healthline’s Medical Affairs and Editorial teams.
One Call Alert’s Emergency Response Systems
One Call Alert’s call center is based in the United States. According to a company representative, the average response time is 17 seconds. Some call center operators speak Spanish and other languages. Translators are also available onsite.
We’ve included the monthly price for each system in this roundup.
- Pricing: $39.95 per month
- Key features: GPS tracking, rechargeable battery, water-resistant
- What it’s best for: broad-based protection for people who want coverage at home, in their car, and outdoors
The All-in-One wearable, one-device unit provides access to One Call Alert’s emergency response center at home and on the go. The All-in-One uses GPS location tracking to monitor your whereabouts when you need help. Access to the AT&T LTE network is included.
This system is lightweight and comes with an attachable lanyard. It’s meant to be worn around the neck. Fall detection is available as an add-on for $11 per month.
- Pricing: $24.95 per month
- Key features: large help button on base, waterproof wearable help button, 32-hour battery backup
- What it’s best for: in-home protection for people who use a landline exclusively, provided they don’t need automatic fall detection
This system provides coverage up to 600 feet, indoors and outdoors, from the plugged-in unit. If you only use a landline or don’t live in an area that has consistent AT&T cellular coverage, the In-Home Landline may be a good choice for you.
To install, all you need to do is plug the unit into a phone jack. It will operate on your existing telephone service line.
This system comes with a waterproof wearable help button. However, automatic fall detection is not available.
- Pricing: $37.95 per month
- Key features: wearable, waterproof help button
- What it’s best for: on-the-go tracking and automatic fall detection
The Mobile On-the-Go provides monitoring through AT&T’s nationwide cellular service and GPS-enabled tracking. It includes a waterproof, wearable call button that can be worn around the neck on a lanyard, or around the wrist.
Automatic fall detection is available as an add-on for $10 per month.
- Pricing: $41.95 per month
- Key features: waterproof wearable help button, 32-hour backup battery
- What it’s best for: all-around protection in-home and on the go that doesn’t require a landline
This system includes an in-home unit, mobile device, and waterproof wearable. The in-home system is run through AT&T’s LTE nationwide cellular network. You can use this system anywhere AT&T operates, even if you have another cellular provider. You don’t need to purchase an AT&T plan. A landline is also not required to use this system.
The mobile unit has GPS-enabled tracking. A second, additional wearable that offers fall detection can be added for $11 per month. You’ll also receive a free lockbox for emergency entry.
- Pricing: $19.95 per month plus a one-time processing fee of $49.95 (the one-time fee is waived if you purchase an annual contract)
- Key features: waterproof wearable help button, 32-hour backup battery
- What it’s best for: in-home protection where cellular service is strong and consistent
This cellular-based, wireless unit is for in-home use only. This system does not require a landline. It provides connectivity within 1,400 feet of the base unit. A waterproof wearable comes with the system. Fall detection is available for an additional $11 per month.
- Pricing: $44.95 per month
- Key features: comes with two water-resistant wearable devices
- What it’s best for: provides protection for two people who live at the same address
This system may be a good choice for a couple or roommate pair. It includes in-home, cellular coverage, and on-the-go, GPS-activated protection. Automatic fall protection buttons are available for an additional $11 monthly per button.
| Price per month | Considerations | Ease of use | |
|---|---|---|---|
| All-in-One | $39.95 | indoor/outdoor coverage through GPS and cellular service | • lightweight wearable device • easy to use |
| In-Home Landline | $24.95 | • at-home protection that requires a landline to use • automatic fall detection is not available | plug-and-play system is easy to set up and use |
| Mobile On-the-Go | $37.95 | provides GPS-enabled tracking indoors and outdoors | can be worn around the neck or on the wrist |
| Complete Protection | $41.95 | indoor/outdoor coverage through GPS and cellular service | large buttons make the unit easy to operate |
| In-Home Wireless | $19.95 | • does not have GPS and is meant for at-home protection only • requires a one-time setup fee unless an annual contract is signed • provides a wider protection range than One Call Alert’s other in-home, non-GPS systems | • easy to operate • waterproof • wearable button is included |
| Mobile Double | $44.95 | provides in-home and on-the-go protection for two people who share the same address | the all-in-one devices have smaller call buttons than the in-home base units |
One Call Alert offers a good variety of systems that provide in-home and outdoor protection. They include good choices for active older adults who enjoy ground travel within the United States.
The lack of caregiver tools makes One Call Alert less appealing to people who would benefit from having a family member apprised of their billing, usage, and battery life.
The systems that run through AT&T’s cellular service are not good choices for people who live in or spend lots of time in areas where cellular service is spotty.
| Available products | Safety concerns and highlights | Who it’s best for | |
|---|---|---|---|
| One Call Alert | an array of landline and cellular home or on-the-go devices | • indoor, outdoor, and mobile coverage • one-time setup fee required for some tech | people who want a variety in what they can choose for medical assist devices |
| Lifeline Systems (formerly Philips Lifeline) | • landline and cellular home systems • mobile systems | • units connect to Lifeline Cares, an information sharing hub • fall detection is included in some units • self-installation may be challenging for some people | active adults and adults with limited mobility |
| Aloe Care Health | technologically advanced in-home and on-the-go systems that include intuitive caregiver tools | • connects to a 5-diamond emergency response center • some systems may be challenging to work and set up for people who are not comfortable with technology | active adults and those who need automatic fall detection |
| Bay Alarm Medical | • easy-to-use home and mobile units • a smartwatch option | • easy to use devices • include access to an app and caregiver tools | options range from home units for people with limited mobility to mobile smart watches and pendants that don’t look like medical devices |
You can purchase One Call Alert systems directly through their website.
Once you’ve chosen the unit that feels like a fit for you, click the “Order Now” button next to the subscription option you choose (monthly, annual, quarterly, or semi-quarterly). You will be given the option to include add-ons, like fall detection and Connect Access, as you go through the checkout process.
All of One Call Alert’s systems come with a risk-free, 30-day trial. If you decide you want to return your system, it must be received by the company within 30 days. Return shipping is not included in the system price.
Most systems come with a free lockbox and free shipping. Automatic fall detection is available for most systems but is sold separately, starting at $10 per month.
When your system is set up, you will have the option of choosing who should be contacted first in an emergency. However, One Call Alert does not include access to an app or caregiver tools. This may make it a less-than-perfect option for people who rely on family or friends for assistance.
You can also buy your system online through:
Is One Call Alert legit?
Yes. One Call Alert is a U.S.-based company that has been in business for over 20 years. It was acquired by the MobileHelp company several years ago but continues to operate under its own name.
One Call Alert is not accredited by the Better Business Bureau. However, MobileHelp, its parent company, is accredited and has an A+ rating.
How does One Call Alert work?
One Call Alert produces systems that are easy to use and install. They operate through landlines or through AT&T cellular service. Outdoor devices provide protection through GPS tracking.
How much does One Call Alert cost?
Monthly costs for One Call Alert systems range from $19.95 to $44.95. Prices are not fixed and may increase at any time. Fall detection is not included in any package but can be added for an additional $10 to $11 per month.
One Call Alert is a U.S.-based company that sells emergency medical response systems. They offer systems that provide protection at home and on the go throughout the continental United States.
According to company representatives, the One Call Alert emergency response center provides response times that average around 17 seconds.
Corey Whelan is a freelance writer and reproductive health professional who specializes in health and wellness content. She has spent much of the last two decades educating people about infertility and family building options. Whelan is a science nerd, and her heroes span the gamut from Temple Grandin to her wonderful mom. She shares her life in Brooklyn, NY, with her all-grown-up, fascinating children and their wacky shelter dogs. Follow her on Twitter.